MyPCBackup Complaints

Should You Steer Clear Or Subscribe?

mypcbackup-complaintsThe subject of MyPCBackup Complaints comes up fairly frequently because old stories on the internet never die, they just get embellished.

When MyPCBackup first came on the scene a couple of years ago they did, like most other young companies, encounter some growing pains.

But remember, even Google has lost people’s data and no one has more access to resources than the big ‘G’.

Our Readers Complained About MyPCBackup

In the early days of MyPCBackup we did have some of our readers compain about MyPCBackup and even complain that the customer service was not responsive.

However, a slightly different tale emerged when we contacted the company directly to find out about some of these.

One user in particular actually seemed to refuse help by customer support, and the company provided me with the details of what was offered to him.

Some other complaints were tracked down to competing companies wanting to give MyPCBackup a bad online reputation.

So, while there were some issues, the worst complainers seem to be not genuine. In the process, though, we found that the people at MyPCBackup were actually then – and continue now – to be the MOST responsive to those of us at OnlineBackupSpot.com who have reached out to them on a number of issues over the years.

Real MyPCBackup Complaints

There have been, as we have stated in many posts, some legitimate issues with the online backup service itself. Overall, none more so than other vendors.

To a degree, since SO MANY PEOPLE have chosen to use MyPCBackup, one has to keep in context the PERCENTAGE of problems (number of complaints / number of users) and with the number of users so high, the number of complaints will grow and still have a low percentage of problems.

Some of the early complaints were about upload speed. Those have been corrected long ago and now the upload speed is quite decent.

A few did have some trouble getting a response from support initially, but that too was corrected and chalked up (on our part) to the company growing so fast.

The Bottom Line

The bottom line is that MyPCBackup uses solid server technology to protect your data, has customer service that will respond and that you CAN get your data back when you need it.

Therefore we do have, in part because of the insane low cost of the service – especially considering that it is unlimited online backup – MyPCBackup rated highly in our online backup reviews listing.

We just posted yesterday, in fact, how MyPCBackup increased our free trial account just a couple of weeks of our request for them to enlarge that account capacity; coincidence? Don’t know 😉

Start your Free Trial to MyPCBackup right away – click here now

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11 Comments

  1. Jack Arlen
    Posted September 19, 2013 at 6:56 pm | Permalink

    We have had nothing but trouble since I subscribed for your service. I had to take our computer to a repairman to have it “cleaned up”. I no longer want your service. Please do not send me or charge me for a renewal. Thank you.

  2. PC Roger
    Posted September 19, 2013 at 7:07 pm | Permalink

    Jack,

    Please contact MyPCBackup to cancel your service, we are not directly connected with them. We simply review their service.

    Roger.

  3. c.marler
    Posted October 3, 2013 at 7:45 am | Permalink

    i backed up my computer, later i tried to back up my computer ,witch crashed i was not able to correct the problem even though i tried recovery and other related programs, my unit will have to be reprogramed with a new factory windows 8 program which costs over $200 i want to cancel my subscription and get a full refund of what i paid you

  4. PC Roger
    Posted October 3, 2013 at 7:52 am | Permalink

    Well, whoever you have a subscription with you would have to contact them. We are a review site and do not sell any subscriptions. BTW, whoever told you that you have to buy a new Windows 8 program for $200 is likely giving you bad advice, unless the copy of Windows you currently have is not genuine.

  5. allen mckiddy
    Posted November 24, 2013 at 12:49 pm | Permalink

    This pop up from your site I cant get rid of it. Contacting the Better Business Bureau. if it’s not resolved. Sincerely Allen

  6. PC Roger
    Posted November 24, 2013 at 1:02 pm | Permalink

    There are no popups on this site, what are you talking about?

  7. ZF88
    Posted November 28, 2013 at 7:28 pm | Permalink

    I never asked for your malware> it attached itself surreptitiously and illegally during another and authorised download.

    I want your malware removed from my computer.

    Please attach detailed instructions upon receipt.

    This communication is logged and is being acted upon.

  8. PC Roger
    Posted November 28, 2013 at 11:46 pm | Permalink

    Are you thinking WE are MyPCBackup? We are an independent website; we sell nothing, we offer nothing for download.

    If you are having a problem with MyPCBackup software, then contact their tech support.

  9. Mike
    Posted January 17, 2014 at 2:09 pm | Permalink

    I unfortunately accepted “My PC Backup” as a free service only to find a request for money almost immediately. I have found my computer is now failing with “too much data being used” therefor I haverefused the offer of 70% discount that has been gradually reduced to just £1and now free again. I have tried to uninstall twice now and a direct e-mail to STOP. I still receive e-mails HOW CAN I STOP THEM? Thanks

  10. PC Roger
    Posted January 17, 2014 at 4:59 pm | Permalink

    The free trial is so small it’s worthless. The only good news is that if you wait a few days (as we directed in a post) the cost is very low to subscribe. As for the emails we have not heard of any problems after someone “unsubscribes” from their mailings.

  11. Mike
    Posted January 23, 2014 at 2:09 pm | Permalink

    PC Roger, Thanks for your comment.